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Orgoize Terms Of Service

ORGONIZE GENERAL USER TERMS OF USE

UPDATED 25th February 2025

 

ORGONIZE GENERAL USER TERMS OF USE PLEASE READ THESE TERMS OF USE CAREFULLY, PARTICULARLY SECTION 3.2 (AS IT EXPLAINS OUR ROLE IN PROVIDING THE APP TO YOU) AND SECTION 19 (AS IT LIMITS OUR LIABILITY TO YOU) 

 

BY INSTALLING, USING OR ACCESSING THE APP, YOU CONFIRM THAT YOU HAVE READ, UNDERSTAND AND ACCEPT THESE TERMS (WHICH INCORPORATE AND INCLUDE OUR PRIVACY POLICY, AND ALL OTHER TERMS, POLICIES AND AGREEMENTS REFERENCED THROUGHOUT THE TERMS), ARE ENTERING INTO A LEGALLY BINDING CONTRACT WITH US, AND AGREE TO COMPLY WITH THESE TERMS. 

IF YOU DO NOT AGREE WITH THESE TERMS YOU MUST NOT USE OR ACCESS THE APP AND MUST IMMEDIATELY DELETE IT FROM YOUR DEVICE.

 

1. THIS AGREEMENT

 

1.1 These terms of use (“Terms”) govern your installation, use and access of the mobile application software called Orgonize and the related: products, services, documentation, content and technology we offer (together, the “App”); which includes accessing or registering to use the App and any updates to the App. 

1. 2 This Agreement forms a legal agreement between you and one of the following Organize Affiliates:

 

1.2.1 If you are based in Ireland: Orgonize Media Ltd, trading as Orgonize, Company Number 601545, with registered offices at 3 Harmony Court, Harmony Row, Dublin 2, Ireland, D02 VY52. VAT No: IE3515765KH.

1.2.2 If you are based in the UK: Orgonize Ltd, Company Number 15971897, with its registered address at 20 Wenlock Road, London, England, N1 7GU. VAT Number: 480 5247 89.

(“Orgonize”, “our” “we” or “us”).

1.3 When we say “you” or “your” we mean the person whose Appstore, defined below, account was used to install the App.

1.4 These Terms include important information, including about consumer rights. You are a “Consumer” if you are an individual using the App for purposes that are mainly outside your business or profession – in other words, for your enjoyment. When we say “Organiser” in these terms, we mean the person who posted a promotion about an event you’ve bought a ticket to or a contest that you’ve entered on the App.

1.5 “Applicable Law” means all applicable laws, statutory instruments, regulations, orders and other binding legislative provisions or rules of Ireland and the United Kingdom including any Government Authority.

1.6 “Governmental Authority” means a regulator or other governmental agency or entity with jurisdiction over the Services, Orgonize or you, as applicable.

2 CONTACTING US

2.1 You can find out more about us and the App at www.orgonize.com. If you are having problems using the App or you want to contact us for any other reason you can contact us at support@orgonize.com


3 ABOUT THE APP
 

3.1 Who can use the App?
 

3.1.1 The App is only for people 16 years old or over, who are resident in Ireland or the United Kingdom. By using the App, you confirm that you are at least 16 years old. If you are under 16, you must not use the App.
 

3.1.2 If you are at least 16 years old and have a valid account with the App (“Account”), you can use such Account to access and use the App, where available.
 

3.1.3 We can approve or deny your registration for the App, or limit, suspend, or terminate your access to the App, where we suspect that you are not eligible to use the App, or identify a serious issue, for example if we reasonably suspect fraudulent activity or a security risk. 


3.1.4 We can approve or deny your registration for the App, or limit, suspend, or terminate your access to the App, for any reason, with 30 days’ prior notice. 
 

IMPORTANT – PLEASE READ
 

3.1.5 Orgonize is the provider of the App as an online marketplace. Orgonize allows, and may facilitate, you to find out more information about events, create Private Personal Events or Meet Ups (as defined below), buy tickets to an event or enter a contest. 
 

3.1.6 We are not a party to the contract for, or responsible for, the sale of tickets, or the entry into competitions between you and an Organiser. 


3.1.7 The Organiser will be shown on the event page. The Organiser is responsible for providing you with the terms of purchase for any ticket and/or entry of any contest. Your rights of recourse (for example in relation to refunds) are between you and the Organiser as provided for in the Organiser Terms of Service. You should contact the Organiser if you have any problems with a purchase, a contest you’ve entered or the delivery of any prize. The Organiser’s contact details are provided on the event page, or the Organiser’s page, or on your ticket.


4. YOUR INFORMATION
 

4.1 We will handle all personal information we collect through your use of the App in the ways set out in our privacy policy available at https://www.orgonize.com/privacy-policy. You should familiarise yourself with these documents as they contain important information about how we collect and process information relating to you.

 

4.2 You should be aware that transmission of data over the internet can never be completely private or secure and you accept the risk that others may be able to read or intercept any content, message, information, media, text, or image you submit or send using the App, even if a particular transmission is identified as secure or encrypted.
 

5. TERMS THAT APPLY TO YOU
 

5.1 We allow you to download, install and use a copy of the App (including updates to it) onto compatible devices provided that in return you: 


5.1.1 accept and comply with these Terms; and
 

5.1.2 comply with any terms, rules or policies applied by the third-party appstore provider (such as Apple or Google) (“Appstore”) from where you install or use the App (see paragraph 23 below). 


If you do not agree to any of these, do not download and install or use the App. 


5.2 When installing, using and accessing the App you must comply with all Applicable Laws.


5.3 You must use only the App for personal, non-commercial purposes. We provide you the personal right to use the App as set out in these Terms. You may not transfer the App or your user account to anyone else, whether for money, for something else, or for free. 


5.4 You must have access to the internet or other network service in order to install, use or access the App. It is your responsibility to select, obtain and pay for internet and network access (including excess charges if you exceed any data caps) and any equipment, internet access or services necessary for such internet or other network access and to comply with the terms and conditions of the relevant service providers. We are not responsible for the failure of such internet or network services. You acknowledge that the quality and bandwidth of your internet or network service will affect the quality and speed of access to and use of the App. 


5.5 You are responsible for making all arrangements necessary for you to install, use and access the App and for ensuring that your device and operating system meets the minimum specifications and is configured correctly. You should enable your own virus protection and firewall software. You are solely responsible for regularly backing-up your User Content and any other data used in connection with the App.


5.6 You understand that installing, using or accessing the App may involve: (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks and/or the devices. We will endeavour to notify you in advance of implementing any material changes to the technical requirements that may affect your ability to use the App, but in some cases this may not be possible.
 

5.7 You must own or control the devices you use to install and use the App. If you control, but don’t own the device, you must have obtained sufficient rights from the owner to install and use the App on it. You will be responsible for complying with these Terms, whether or not you own the device you install and use the App on. 


5.8 You are responsible for ensuring that all persons who access the App through your device or user account are aware of these Terms and other applicable terms and conditions, and that they comply with them. You must delete the App from any device before you sell or relinquish ownership of that device.
 

6. CHANGES TO THESE TERMS
 

6.1 We are entitled to change these Terms, from time to time for example, to reflect updates to the App, the needs of our customers, our business plans, or changes in law. We therefore recommend that you review these Terms regularly. 


6.2 If we make a change to the Terms, we will provide you with 30 days’ prior notice of the change by in-App message or by other means such as by SMS, by an email to your registered email address, or by posting the changes on our website. Any such changes are effective from the date specified by us at that time.


6.3 By using or accessing the App after the changes take effect you agree to be legally bound by the amended Terms. If you don’t agree to the amended Terms, you can terminate your agreement with us in accordance with paragraph 20.


7. UPDATES TO THE APP
 

7.1 We continually review the functionality and compatibility of our App. From time to time, we may ask you to update the App, or we may automatically add, change or discontinue the features or functionality of the App, including to reflect our users’ needs, improve performance, reflect changes to our business, reflect changes to an operating system, or address security issues. This means that we do not promise to permanently store or keep displaying any of your User Content in any form.


7.2 You are responsible for installing updates to the App as soon as we make them available. If you are not using the latest version App or if you opt out of automatic updates, you may no longer be able to continue using the App and it may affect features, functionality or security. We are entitled to provide updates to the App that automatically upload where considered necessary to preserve the integrity and security of the App. We are entitled to, at any time, stop supporting previous versions of the App on particular devices or operating systems. 


8. SETTING UP AN ACCOUNT


8.1 You must register a user account to use or access the App. 


8.2 Your account is subject to following:


8.2.1 you must be at least 16 years old and resident in the Republic of Ireland or the United Kingdom to use or access the App. If you are under 16, you may only use the App under parental or guardian supervision;


8.2.2 any personal information you provide must be accurate, up-to-date and truthful and you must keep such information up-to-date; and


8.2.3 you are solely responsible for all activity on your account.
 

8.3 By registering a user account, you confirm that: (a) you satisfy the conditions in paragraph 8.2; (b) you are not a person banned or restricted from access or using the App; (c) you will comply with all Applicable Laws; and (d) your use or access or of the App does not violate any Applicable Law. 
 

9 KEEPING YOU ACCOUNT DETAILS SAFE
 

9.1 If you are provided with any login information including a One Time Password in accordance with our security procedures, you must treat such information as secure and confidential. You are responsible for keeping this information safe and must not disclose it to any third party.


9.2 If, at any time, we reasonably believe that you have failed to comply with any part of these Terms, or in response to any other security incident, we are entitled to disable any login information, regardless of whether it was chosen by you or allocated by us. Taking this action does not limit any other rights we may have.


9.3 If you know or suspect any unauthorised use of your account, user ID, password, or of any other security breach you must immediately notify us at the following  address support@orgonize.com.

 

10 TICKET SALES 

10.1 Organisers may promote events on the App and tickets may be sold through one of two ways:

10.1.1 through the App. If so, this section 10, and any Organiser Policies (as defined in section 11) apply to your purchase; or

10.1.2 through a link to a third-party website which is not affiliated with us. In this case, section 22 of these Terms applies.

10.2 The purchase price for a ticket will be set out on the event page. 

10.3 By clicking on ‘Buy Now’ (or a button with similar wording which signals your obligation to pay) you are placing an order for a ticket.

 

10.4 When the Organiser receives your order, a legally binding contract between you and the Organiser is formed for your purchase based on the terms in force at the time of purchase (and including any Organiser Policies) (“Sales Contract”).

10.5 All tickets, once purchased or received, are stored in your digital wallet on the App. If you lose your device or cannot access your tickets digitally, please contact the Organiser as soon as possible before the event takes place.

 

10. 6 You must pay the purchase price and any associated delivery costs (if applicable) to the Organiser using a valid payment method accepted on the App. Any payment processing services available on the App are provided by a third party payment provider and your purchase may be subject to the terms of that third party payment provider. We do not provide any payment processing services on the App.

 

10.7 You must comply with your obligations under these Terms (including any Organiser Policies). There is a legal obligation on the Organiser to supply the tickets, and those tickets must be in conformity with the Sales Contract.

10.8 If you purchase tickets through the App, then we will charge you fees for your use of the App (“Commission Fees”), once a sale occurs, and an order is generated (“Order”) and you hereby agree to pay us the Commission Fees. The Commission Fees payable will be based on the total face value of tickets purchased a certain percentage per Order based on the amount paid by you for the Order (“Commission Rate”). As of the date of these Terms, the Commission Rate is 10% (including VAT and processing fees). We are authorised to instruct the payment services providers, Stripe Payments Europe, Limited (a private limited company registered in Ireland under company number 513174) and Stripe Payments UK, Ltd (a private limited company registered in England under company number 08480771) (together, “Stripe”) to (i) withhold the Fees and any amounts owing to us from the amount paid by you for the Order and (ii) remit such amounts to us.

 

11. ORGANISER POLICIES

11. 1These Terms set out certain rights you have in respect of the purchase of a ticket from an Organiser. The Organiser may also make available on the App its own policies in relation to after sales service, complaints handling and dispute resolution (“Organiser Policies”). 

11. 2If the Organiser offers terms to you in the Organiser Policies that are more favourable to you than these Terms, please follow the instructions provided in the relevant Organiser Policy or contact the Organiser to ensure those terms are applied instead of the equivalent terms set out here. Please note that we do not review Organiser Policies and are not responsible for them, so please review them carefully and contact the Organiser with any questions.

 

12. CANCELLATION

12.1  to Applicable Law, the Organiser may cancel your order and the Organiser will refund any amounts paid, if:

12.1.1 you do not comply with your obligations under these Terms;

12.1.2 you do not make any payment within a reasonable period of it being due;

12.1.3 the price listed was materially incorrect; 

12.1.4 the availability of the event’s tickets for the venue’s capacity suffered unforeseen damage that occurred after the order was placed but before the order was confirmed, which means the ticket is unsellable; 

 

12.1.5 the event is cancelled; or 

12.1.6 for any other legitimate reason.

13. OUR CONTENT AND IP

13.1 All intellectual property rights throughout the world in the App, including text, graphics, documentation, user interfaces, visual interfaces, illustrations, photographs, trademarks, logos, computer code, and the design, structure, arrangement, selection, coordination, expression and ‘look and feel’ of the App (together, “Our Content”) are either owned by or licensed to us. All of these rights are protected by copyright and other intellectual property laws and treaties around the world. All rights are reserved to the relevant owner or licensee of those works. You have no intellectual property rights in, or to, the App or Our Content other than the right to use them in accordance with these Terms.

13.2 You must not alter, reproduce, republish, sell, disseminate, distribute, transmit, broadcast or commercially exploit any part of Our Content or the design or look and feel of the App, unless we agree in writing in advance. You may not store, link, frame, scrape or deep-link Our Content or the App on any other website or app or in any other medium or format unless we agree in writing in advance.

 

13.3 You must always acknowledge our status (and that of any identified contributors) as the authors of any material on our App.

 

13.4 We are entitled to investigate any suspected or actual improper, illegal, or unauthorised use of Our Content or the App (or any part of it) and we are entitled to take any legal action we deem appropriate.

14. USER CONTENT

14.1 You are responsible for any communications, images, sounds, or other material and information that you upload or transmit on or through the App, including any private events which you create and share with other Users on an invite-only basis (“Private Personal Events” or “Meet Ups”) which you may publish on the App (“User Content”). We are allowed to use any and all of the User Content for any reason we choose and without any payment to you.

14.2 You grant us, from the time of uploading or transmission of the User Content, a worldwide, perpetual, irrevocable, sub-licenseable, transferable, assignable, non-exclusive and royalty-free right and license to use, reproduce, distribute, adapt, modify, translate, create derivative works based upon, publicly perform, publicly display, digitally perform, make, have made, sell, offer for sale and import the User Content, including, all copyrights, trademarks, trade secrets, patents, industrial rights and all other intellectual and proprietary rights related to them, in any media now known or in the future developed, for any purpose whatsoever, commercial or otherwise, including, giving the User Content to others, without any payment to you. You waive any moral rights you may have in User Content to the maximum extent permitted by the laws of your jurisdiction. 

 

14.3 You represent and warrant that none of the User Content will be subject to any obligation, whether of confidentiality, attribution or otherwise, on our part and we will not be liable for any use or disclosure of User Content. You further represent and warrant that you own or have a right to share any User Content and that the User Content shall not violate the rights (including the privacy or intellectual property rights) of any person.

 

14.4 We are entitled to remove any User Content if, in our opinion, that User Content does not comply with the requirements of these Terms. 

 

14.5 We will not be responsible or liable to any third party, for the content or accuracy of any User Content provided by you or any other user of the App.

14.6 You acknowledge that any views expressed by users of the App do not necessarily represent our views or values. 

 

15. INTERACTIVE SERVICES

15.1 We may provide interactive services on the App, for example live chat functionality that allows communication with others (“Interactive Services”). 

15.2 If we provide an Interactive Service, we may provide information about the nature of the service offered (including whether it is operated by a human or machine) on the App or on our website if we are required in accordance with law. 

 

15.3 We will take reasonable steps to assess any possible risks for users (and in particular, those under 18 years of age) when they use an Interactive Service. However, we are under no obligation to monitor or moderate any Interactive Service. 

 

15.4 We suggest that parents or guardians who allow their children to use an Interactive Service communicate with their children about their safety online, including any potential risks to them of using Interactive Services.

 

16. RESTRICTIONS

 

16.1 You must not (and you must not to allow anyone to):

 

16.1.1 use the App to advertise a ticket for resale for more than the original sale price of the ticket;

16.1.2 use the App in any way that could damage, compromise, overburden, disable or impair the App, anyone’s server, systems or networks, or that could interfere with any other person;

 

16.1.3 use any automatic or manual device, program, algorithm or methodology, or any similar process on any part of the App;

 

16.1.4 attempt to gain unauthorised access to the App, any part or feature of the App, or any servers, equipment, software, systems or networks associated with the App;

16.1.5 use the App to obtain or attempt to obtain any materials or information through any means not intentionally made available to you;

 

16.1.6 rent, lease, sub-license, loan, provide, or otherwise make available, the App in any form, in whole or in part to any person, unless we agree in writing in advance;

16.1.7 reproduce, reverse-engineer, disassemble, de-compile, duplicate, copy, re-sell or create derivative works from the whole or any part of the App nor attempt to do any such things in violation of these Terms; 

 

16.1.8 translate, merge, adapt, vary, alter or modify, the whole or any part of the App, or allow the App or any part of it to be combined with, or become incorporated in, any other programs; or

 

16.1.9 by hacking into or inserting malicious code, such as viruses, or harmful data, into the App, or any other network or system. 

 

17. ACCEPTABLE USE 

 

17.1 You must not (and you must not to allow anyone to) use or access the App for any unlawful or improper purpose, or in breach of these Terms. This includes when you use the App to create a  Private Personal Event or Meet Up. For example, you must not use or access the App: 

 

17.1.1 in any manner inconsistent with these Terms;

 

17.1.2 in breach of any Applicable Law;

 

17.1.3 for any unlawful, fraudulent or malicious purpose or effect;

 

17.1.4 for the purpose of harming or attempting to harm children in any way; 

 

17.1.5 to promote illegal activity or violence;

 

17.1.6 in any way that infringes the legal rights (including the privacy or intellectual property rights) of any other person;

17.1.7 to deceive any person, to impersonate any person, or to misrepresent your identity or affiliation with any person; 

 

17.1.8 to send, knowingly receive, upload, download, use or re-use any material which does not comply with these Terms;

 

17.1.9 to transmit or procure the sending of, content or material, or in any other way, that is defamatory, racist, sexist, discriminatory, hateful, obscene, offensive or otherwise objectionable to us, our staff, or any other individuals; 

 

17.1.10 to transmit, or procure the sending of, any unsolicited or unauthorised or unauthorised advertising or promotional material or any other form or similar solicitation (‘spam’); or

17.1.11 to harvest or collect any information or data from the App or our systems or attempt to decipher any transmissions to or from the servers running our services. 

17. 2You must comply with all applicable technology control or export laws and regulations that apply to the technology the App uses or supports.

18. YOUR INTERACTIONS WITH ORGANISERS AND OTHER USERS

We want all users to have a safe, enjoyable experience when using the App. You can block other users and unfollow Organisers at any time, for any reason.

19. OUR LIABILITY

 

IMPORTANT – PLEASE READ

19.1 Nothing in these Terms excludes or limits our liability in any way not allowed by Applicable Law. If you are a consumer, you have certain rights that cannot be excluded by contract. For example, as a consumer, you have a legal guarantee that a digital service is provided in conformity with the contract. These Terms do not limit or affect any of those rights that cannot be excluded by contract.

 

19.2 The App has not been developed to meet your individual requirements. We provide the App for general information and entertainment purposes only and you should not rely on information obtained from the App. You should obtain professional or specialist advice before acting or omitting to act based on information obtained from the App.

 

19.3 If we fail to comply with these Terms, we are only responsible for reasonable loss or damage that you suffer that is a foreseeable result of our failing to comply with these Terms or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time you entered into these Terms with us, both we and you knew it might happen. We are not liable for anything else. 

 

19.4 As we only make the App available to you for personal, non-commercial use, we are not liable to you for any liability, loss, expenses, costs, claims and damages arising out of:

 

19.14.1 any content or information submitted by users (or Organisers) and published on the App;

 

19.4.2 any acts or omissions of Organisers;

 

19.4.3 any reliance placed by you on the completeness, accuracy or existence of any advertising or ticket listing;

 

19.4.4 any relationship or transaction between you and any Organiser, advertiser or sponsor whose products or advertising appears on the App (provided that we have either (a) not been made aware of the information, fact or situation causing the loss, or (b) failed to act promptly on becoming aware in order to remedy it); 

 

19.4.5 your failure to provide us with accurate Account information;

19.4.6 your failure to keep login information or Account details secure and confidential;

19.4.7 the delivery, quality, condition or fitness for purpose of any tickets or items sold to you (or won by you) by any Organiser; or

 

19.4.8 any loss of profit, damage to reputation, loss of goodwill, loss of or corruption of data, business interruption, loss of anticipated savings, loss of business opportunity, or any corruption or damage to equipment, arising out of or in connection with these Terms or from your use of, or inability to use, the App or any part of it. 

19.5 We believe it is fair and reasonable to limit the total amount of liability we have to you. To the extent allowed by Applicable Law, the total aggregate liability of us to you, in respect of each claim (whether in contract, tort (including negligence) or for any other reason), arising out of or in connection with these Terms or your use or access of the App, will not exceed the greater of (a) the total Commission you paid to us in the six months prior to the breach; or (b) €100 (if you are based in Ireland) or £100 (if you are based in the United Kingdom).

 

19.6 We cannot guarantee that third parties will comply with our Terms. We have no liability or responsibility in respect of content on the App created by someone other than us or posted by a third party or the acts of any third party, even if we have monitored, edited, moved, deleted or reviewed it or it breaches our Terms.

20. RELEASE OF ORGONIZE

20.1 If you have a dispute with any other Orgonize Account holder or any other third party, including an Organiser, you release us (including our officers, directors, agents, licensors, independent contractors and employees) from any and all losses, liabilities, costs, damages and expenses, known and unknown, in connection with your use of the App.

 

21. SUSPENSION AND TERMINATION

 

21.1 You may terminate your account at any time by requesting the deletion of the account in the setting page within the App.

 

21.2 The Appstore with which you have any account may cease to market and allow the installation of the App by you at any time. This is outside our control. We are not liable to you for any action taken by any Appstore to restrict or terminate your ability to install, use or access the App. 

 

21.3 We may, temporarily or permanently, limit, suspend or terminate your account if we reasonably determine that:

 

21.3.1 you have (or are about to) violate any part of these Terms including the relevant Appstore Rules or our Privacy Policy;

 

21.3.2 it is required in response to dealing with a serious technical or security issue;

 

21.3.3 we are legally required to do so; 

21.3.4 we no longer offer the App in your region;

21.3.5 you have failed to pay any required fees owing to us; or 

21.3.6 you have made unauthorised use of someone else’s payment information. 

 

The actions described above are not limited, and we are entitled to take all other actions that we reasonably believe are appropriate.

 

21.4 If we terminate your account:

21.4.1 you must immediately stop all activities authorised by these Terms, including your use of the App;

21.4.2 you must delete or remove the App from all devices you own or control and immediately destroy all copies of the App which you have, and confirm to us that you have done this;

 

21.4.3 we may delete your User Content; and 

 

21.4.4 you agree that you will not be entitled to any refunds and we shall have no liability to you.

 

21.5 Paragraphs 10, 9.3, 14, 16, 17, 18, 20, 24.7 and 24.8 survive termination of these Terms. Any amounts owed by a party to the other party before termination remain owed after termination.

 

22. LINKS

The App may contain links to services and websites not provided by us. These links are provided for your convenience only and do not amount to an endorsement of any information or materials contained on such services or websites. We have no control over, and are not responsible or liable for, the content, products, materials or services on or available from such third party services or websites, or their availability or accuracy. You access these at your own risk.

 

23. APPSTORE RULES

 

23.1 To install, use and access the App (including updates to it) through a Appstore your compatible device must be authorised by the Appstore you use. It is possible that, depending on your device, some features of the App may not function correctly.

 

23.2 If you download the App from an Appstore the ways in which you can use the App may also be controlled by the Appstore’s rules and policies. 

 

24. SOME FINAL TERMS

 

Headings

 

24.1 In these Terms, the singular includes the plural and the masculine includes the feminine and neuter and vice versa. The paragraph headings do not form a part of these Terms.

 

Force Majeure

 

24.2 We are not responsible or liable for any failures or delays caused by an event outside our control provided we take reasonable steps to minimise the effect of any delay. 

Feedback

 

24.3 By sending us suggestions or other feedback regarding the App, you agree that we can use and share such feedback for any purpose without payment or obligation to you.

Entire Agreement

 

24.4 These Terms (including any additional terms that we may provide when you engage with a feature of the App), are the only agreement between you and us regarding the App and supersede all previous agreements, promises, representations, warranties and understandings between you and us regarding the App. From time to time we may run events, special offers and competitions that you may wish to participate in. These Terms may be supplemented with additional rules and terms and conditions that will be provided to you in relation to such events, special offers and competitions.

Severability

24.5 Each of the paragraphs of these Terms operates separately. If a court or relevant authority finds any part of these Terms to be invalid, unlawful or unenforceable then the court should modify the terms to make that part enforceable while still achieving its intent. If the court cannot do that, the parties agree to ask the court to remove that unenforceable part and still enforce the rest of these Terms. 

 

Waiver

 

24.6 If we do not act to enforce these Terms, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these Terms, or if we delay in taking steps against you in respect of your violation of these Terms, that will not mean that you do not have to do those things We may take any relevant steps against you later.

Governing law and jurisdiction

 

24.7 If you are based in Ireland: The existence, formation, interpretation and operation of these Terms and any matters or disputes arising out of or in connection with them (whether contractual or non-contractual), are governed by and interpreted in accordance with the laws of Ireland. The courts of Ireland will have exclusive jurisdiction on any matter or dispute (whether contractual or non-contractual) between you and us arising out of or in connection with the App or the Terms.

 

24.8 If you are based in the United Kingdom: The existence, formation, interpretation and operation of these Terms and any matters or disputes arising out of or in connection with them (whether contractual or non-contractual), are governed by and interpreted in accordance with the laws of England and Wales. The courts of England will have exclusive jurisdiction on any matter or dispute (whether contractual or non-contractual) between you and us arising out of or in connection with the App or the Terms.

 

24.9 If you are a consumer, you will benefit from any mandatory provisions of the Applicable Laws in which you are resident. Nothing in the Terms, including the paragraph above, affects your rights as a consumer to rely on such mandatory provisions of Applicable Laws.

 

24.10 If you have a dispute with an Organiser, you can first try and resolve it amicably. If you cannot resolve your dispute, you can go to the courts of Ireland. The Organiser can also go to the courts of Ireland. 

 

24.11 If you are resident in Ireland, you may be able to use the European Commission’s online dispute resolution (ODR) platform, which you can access here: www.ec.europa.eu/consumers/odr.

ORGONIZE TERMS OF SERVICE

Updated 25th February 2025

 

PLEASE READ THIS AGREEMENT CAREFULLY.

BY CLICKING THE ‘ACCEPT’ BUTTON BELOW (IF RELEVANT) OR INSTALLING, USING OR ACCESSING THE SERVICES, YOU CONFIRM THAT YOU HAVE READ, UNDERSTAND AND ACCEPT THESE TERMS (WHICH INCORPORATE AND INCLUDE OUR PRIVACY POLICY , AND ALL OTHER TERMS, POLICIES AND AGREEMENTS REFERENCED THROUGHOUT THE TERMS), ARE ENTERING INTO A LEGALLY BINDING CONTRACT WITH US, AND AGREE TO COMPLY WITH THESE TERMS. 

 

IF YOU DO NOT AGREE WITH THESE TERMS YOU MUST NOT USE OR ACCESS THE SERVICES. IF YOU ARE ACCESSING THE SERVICES VIA THE APP, YOU MUST IMMEDIATELY DELETE THE APP FROM YOUR DEVICE.

Orgonize is the provider of a SaaS platform that allows you to create and manage public and private events, sell tickets, run competitions, offer special promotions, and engage in marketing activities directed at both Users and other Organisers (the “Platform”).

 

1.ACCEPTING THESE TERMS

1.1 These Organiser Terms of Service (“Terms”) govern the use by traders (“Organiser”, “you” or “your”) of:

 

1.1.1 The Platform to promote and sell tickets to Events (“Offer”) to Users of the Platform (together, a “Sale”); 

1.1.2 The Platform to run promotional offers or contests (“Contests”) to Users of the Platform which would allow a User or Users to obtain goods or services (a “Prize”); and

1.1.3 Your installation and access of the Platform and the related mobile application,  products, services, documentation, content and technology we offer (together, the “Services”); which includes accessing or registering to use the Services and any updates to the Services.

 

1.2 This Agreement forms a legal agreement between you and one of the following Organize Affiliates:

 

1.2.1 If you are based in Ireland: Orgonize Media Ltd, trading as Orgonize, Company Number 601545, with registered offices at 3 Harmony Court, Harmony Row, Dublin 2, Ireland, D02 VY52. VAT No: IE3515765KH;

 

1.2.2 If you are based in the UK: Orgonize Ltd, Company Number 15971897, with its registered address at 20 Wenlock Road, London, England, N1 7GU. VAT Number: 480 5247 89

 

(“Orgonize”, “we” or “us” or “our”).

 

1.3 By accessing or using the Platform, you warrant and undertake that you can form a legally binding contract with us, that you accept these Terms, and that you shall comply with them. If you do not agree to these Terms, you must not access or use the Platform.

 

1.4 By agreeing to these Terms, you acknowledge you have read and agree to the Privacy Policy and Cookie Policy, which are incorporated by reference into, and are part of, these Terms. If your Event has paid tickets which are sold using the Payment Services, you also agree to the Stripe Connected Account Agreement, which includes the Stripe Services Agreement (collectively, the “Stripe Agreements,” which Stripe may modify from time to time) and any other required third party agreement, if applicable.

 

1.5 We may change, modify, add or remove portions of these Terms or any other policies and rules at any time, for example, to reflect changes to the Platform, reflect our users’ needs, reflect changes to our business, reflect changes to our services, or to address security issues or changes in law.

 

1.6 If we make a change to the Terms, we will provide you with notice of the change by email to your registered email address, or by posting a notice explaining the changes on the Platform at least 15 days before the change takes effect. By using or accessing the Platform after the changes take effect you agree to be legally bound by the amended Terms. If you don’t agree to the amended Terms, you can terminate your Account with us per Clause 8 below. 

 

1.7 When we say “you” or “your” we mean the person or entity using the Services to create, manage or promote Events, Contests, offers or related activities.


2. DEFINITIONS

 

Admin” means an employee, contractor, director or any other representative that is authorised by the Organiser to use the Services on behalf of a company or organisation and is not a Super Admin. 

 

Affiliate” means, in relation to a person, any other entity which directly or indirectly

controls, is directly or indirectly controlled by or is under direct or indirect common

control with, that person from time to time. 

 

App” means the mobile application software made available by Orgonize through which you may access the Services.

 

Applicable Law” means all applicable laws, statutory instruments, regulations, orders and other binding legislative provisions or rules of Ireland and the United Kingdom including any Government Authority.

 

Consumer” means an individual using our Services for purposes that are wholly or mainly outside that individual’s trade, business, craft or profession.

 

Event” means an event that you promote on the Platform, whether paid or free, and whether sold on the Platform or using a third party ticketing provider.

 

Fees” means, collectively, the Commission Fees, Service Fees, Listing Fees (each as defined under clause  (Fees and Payment) as well as any other fees charged by Orgonize for the provision of the Services from time to time. 

 

Good Industry Practice” means in relation to any undertaking and any circumstances, the exercise of such professionalism, skill, care, diligence, prudence and foresight which would be expected from an experienced organisation engaged in the same type of activity under the same or similar circumstances.

 

Governmental Authority” means a regulator or other governmental agency or entity with jurisdiction over the Services, Orgonize or you, as applicable.

 

Intellectual Property Rights” means all patents, registered trade marks and designs, copyright (present and future), applications for any of the foregoing, trade and business names, unregistered trade marks, goodwill in relation to the foregoing, database rights, sui generis rights, rights in designs (whether registerable or not), ideas, inventions, discoveries, concepts, improvements to existing technology, processes, know-how (in each case to the fullest extent thereof and for the full period therefor and all related applications, extensions and renewals thereof) and rights of the same or similar effect or nature in any part of the world existing now or in the future created.

 

Losses” means all liabilities, harm, fines, penalties, levies, duties , taxes,  demands, costs, expenses, damages and losses (including any direct, indirect or consequential losses, loss of profit, loss of reputation and all interest, penalties and legal costs (calculated on a full indemnity basis) and all other reasonable professional costs and expenses.

 

Person” means an individual, corporation, partnership, joint venture, governmental authority, unincorporated organization, trust, association, or any other entity.

 

Personal Data” means any data relating to an identified or identifiable natural person.

 

Super Admin” means an employee, contractor, director or any other representative that is authorised by the Organiser to use the Services on behalf of a company or organisation and who is granted control over an Organiser’s Account settings, including the ability to delete the Account.

 

Unplanned Maintenance” means unplanned or emergency maintenance at any time in response to identified or reported security, performance and/or stability issues.

 

User” means a person who uses the Services to consume information, purchase tickets and enter Contests, who may or may not be a Consumer. 

 

Virus” means any malware, malicious code or program which is intended or designed to damage, destroy, alter or disrupt any computer program, firmware or hardware, reveal, damage or destroy any data or other information which can be detected using anti-virus software and procedures which conform to Good Industry Practice.  

 

Your Content” means  information, data, text, design elements, formatting, graphic, images, photographs, videos, music, sounds and other content that an Organiser posts or makes available using the Services, including a webpage that contains information about an Event.

2.1 In these Terms:

 

2.1.1 any reference to a statute shall, unless the context otherwise requires, be construed as a reference to that statute as from time to time amended, consolidated, modified, extended, replaced or re-enacted together with any secondary legislation made thereunder as from time to time amended, consolidated, modified, extended, replaced or re-enacted;

 

2.1.2 any reference to any document or enactment includes that document or enactment as amended, replaced or supplemented from time to time;

 

2.1.3any reference to a “person” includes any person, firm, company, governmental or other legal entity and its successors, personal representatives, heirs and permitted assigns;

 

2.1.4 unless the context otherwise requires, words importing the singular include the plural and vice versa, words importing the masculine include the feminine and vice versa and words importing persons include corporations and vice versa;

 

2.1.5 the headings in these Terms are inserted for convenience of reference only and shall not be considered a part of, or affect the construction or interpretation of these Terms; and

 

2.2 If you are using the Services on behalf of an entity (such as on behalf of your employer), you agree to these Terms on behalf of that entity and its Affiliates and you represent that you have the authority to do so. In that case, "you" and "your" will refer to that entity as well as yourself.

 

3. ORGONIZE’S ROLE 

 

3.1 Orgonize is the provider of the Platform as a marketplace. Orgonize allows, and may facilitate, Organisers to promote and sell tickets to Events to Users.

 

3.2 When you post an Event on the Platform, you must, and you are solely responsible for, ensuring that the Event, and any of Your Content which contains information about an Event, complies with Applicable Law and that the goods and/or services described on the Event page are delivered in conformity with the description on the page and in a satisfactory manner. 

 

3.3 We are not a party to the contract for, or responsible for, the Sale of tickets by you to customers. You must ensure that no information you upload to the Platform states (or could give the impression) that Orgonize is the seller of tickets or running of your Events, or is responsible for the safety or quality of either tickets or Events in any way.

 

3.4 We can approve or deny your registration for the Services, or limit, suspend, or terminate your access to the Services, for any reason, with or without notice.

 

4. YOUR ACCOUNT 

 

4.1 To register as an Organiser, you must be:

 

4.1.1 At least 18 years of age; 

4.1.2 Resident in Ireland or in the United Kingdom; 

4.1.3 Acting for purposes relating to your trade, business, craft or profession; and

4.1.4 Set up with a free general User account on the Platform.

4.2 In order to register as an Organiser on the Platform, you will need to have an Organiser account (“Account”). You will be asked to provide information, including a copy of your ID, payment account information and other information about your business and registrations held (“Onboarding Information”), which Orgonize may review and consider when determining whether to approve your application to register as an Organiser.

 

4.3 If you are an individual creating an Account on behalf of an entity, you will be appointed a Super Admin by default. Admins and Super Admins are required to undergo ID verification using Orgonize’s third-party partner, IDVerse, to authenticate your identity and business credentials. By applying for an Account, you agree that we may share your personal information, including Onboarding Information, with IDVerse, and you acknowledge that you have read and understood IDVerse’s Privacy Policy

4.4 You represent, warrant, and undertake that any information you provide to us whilst using the Platform and the Services, including Onboarding Information, is accurate, complete, and up to date, and that you shall ensure that it is kept accurate, complete, and up to date at all times. 

 

4.5 You agree that you shall provide us with the information referred to in clause 4.2 including Onboarding Information, for the market in which you wish your tickets or Prizes to be offered and, if you do not hold the necessary information yourself, you shall obtain it from your suppliers as necessary. You agree that you shall promptly notify us in writing of any material changes to any of your information, including your Onboarding Information. 

 

4.6 If you fail to provide any of the information, including Onboarding Information, when requested, or we suspect that the information you have provided is not accurate, complete, and up to date, then we may refuse to create an Account for you or, if you already have an Account, may immediately suspend and/or terminate your Account (in whole or part) without any liability to you.

 

4.7 The Organiser undertakes that each Admin and Super Admin shall keep their login information confidential in accordance with Good Industry Practice. The Organiser shall be responsible for any liability incurred as a result of an Admin or Super Admin’s failure to comply with this clause 4.7.

 

4.8 If, at any time, we reasonably believe that you have failed to comply with any part of these Terms, or in response to any other security incident, we are entitled to disable any user ID or login information, regardless of whether it was chosen by you or allocated by us. Taking this action does not limit any other rights we may have.

 

4.9 Subject to the Organiser paying the Fees and complying with these Terms, Orgonize hereby grants to the Organiser a revocable, non-exclusive, non-sublicensable, non-transferable right to use the Platform in order to access the Services.  

 

5. YOUR CONTENT AND EVENTS

 

5.1 You must ensure that Your Content complies with these Terms and our policies (which are posted on our website from time to time).

 

5.2 You must comply, and must ensure that all Your Content, including all marketing claims, complies with all Applicable Law.

 

5.3 Your Offer pages and/or Contest pages must make available all information legally required under Applicable Law (including any mandatory information and marketing information) to Users prior to the conclusion of any Sale. You acknowledge and agree that Applicable Law requires that certain information is provided to Users, including about you and your tickets or Prizes, and you agree to us making available such information to Users. Where we make available any such information to Users, we shall not be liable for doing so, including if, despite us taking reasonable care, any such information contains any errors or omissions.

 

5.4 You may only Offer tickets where there is sufficient capacity at the relevant venue of the Event to fulfil any Orders placed. You are liable to fulfil Orders of any tickets which you Offer on the Platform.

 

5.5 You may only run Contests where you are satisfied that you have sufficient stock available to fulfil demand. You are liable to fulfil the terms of any Contest which you publish on the Platform.

 

5.6 You represent and warrant that you will ensure that your Event, including the venue where your Event takes place, complies with Applicable Law, including in relation to marketing, age restrictions and licensing laws.  

 

5.7 You represent and warrant that you will obtain maintain, before starting ticket sales, all applicable licenses, permits, and authorizations to promote, sponsor, host and sell tickets for your Events.

 

6. USE OG AGE VERIFICATION SOFTWARE

6.1 Through the Platform, you may utilise a third-party ID verification software service IDVerse which asks Users to submit a copy of their identification document for the purpose of verification, prior to purchasing a ticket. 

 

6.2 If you decide to use IDVerse, you acknowledge that Orgonize is not responsible for its results or from any liability resulting from your use of IDVerse. If you use IDVerse, you agree to comply with the IDVerse Terms and Conditions. Their Privacy Policy can be found here.

7. YOUR EVENTS AND CONTESTS

7.1 You acknowledge and agree that communications with Users that we have in connection with you and/or your tickets, Events or Contests, including in relation to customer service or any other communications (such as in respect of any refund rights a User may have under Applicable Law and any further related obligations), are solely for the purposes of facilitating your relationship with the relevant User and remain subject to clause ‎3.3, and that you remain solely responsible for and liable in connection with your Offer and Sale of tickets, or running and fulfilment of Contests, and other activity, on the Platform.

 

8. TERMINATION AND SUSPENSION

8.1 These Terms apply to you as soon as you access the Services by any means and will continue to apply until they are terminated as set out under this section 8.

 

8.2 You may terminate your account at any time by deleting your Account. However, if you delete your Account, you must also cancel and delete any ongoing Contests or upcoming Events (or alternatively, wait until after they have been completed). You are responsible for handling notices and refunds to Customers if you delete your Account while your Events and Contests are ongoing. 

 

8.3 We may suspend or terminate your access to the Platform and/or your right to use the Services at any time, including if:

8.3.1 you violate or breach these Terms, including the obligation to run your Event in accordance with Applicable Law, or any other agreement between you and us;

8.3.2 you misuse the Services, or use the Services in a way not intended or permitted by us;

8.3.3 you engage in conduct on or off the Platform that we determine, in our sole discretion, would jeopardise the safety of persons or negatively impact the brand of the Platform; 

8.3.4 you infringe Applicable Law or the Intellectual Property Rights of others through your use of the Services; or

8.3.5 if offering the Services to you is in breach of any Applicable Law or would expose us to legal liability.

8.4 On termination of these Terms for any reason:

8.4.1 all licences granted under these Terms shall immediately terminate;

8.4.2 Orgonize shall immediately cease the provision of the Services and your Account will be deactivated;

8.4.3 all rights and obligations of the parties under these Terms shall automatically terminate except for: 

(a) any rights of action which may have accrued prior to termination; and

(b) any rights and/or obligations which expressly or by implication are intended to commence or continue in effect on or after termination, including clause 8.4 (Termination), 13 (Refunds) 16 (Intellectual Property), 17 (Liability), 18 (Indemnity), and clause 31 (Governing Law).

8.5 If your Stripe account becomes unavailable for reasons within your control, we will suspend the ability of your Account to accept Sales, and we will inform you promptly of the suspension. This suspension may take place until your Stripe account is reconnected. If your Stripe account is not reactivated, Orgonize may cancel an Event and issue refunds to Users who had bought tickets on your behalf.

 

9. PAYMENT SERVICES

9.1 Regardless of anything contained in these Terms or any other material shared with you, you agree that we do not provide any payment services or payment processing services to or for you, or Users or any other parties under any circumstances. This includes the receipt, holding or transfer of any funds (“Payment Services”).

 

9.2 All Payment Services for payments made via the Platform are provided through Stripe, through its Connected Account service. If you accept payments through Stripe you are subject to the Stripe Connected Account Agreement (accessed via this link: Stripe Connected Account Agreement), which includes the Stripe Terms of Service (collectively, the “Stripe Services Agreement”). By accepting these Terms, you agree to be bound by the Stripe Services Agreement Ireland, Stripe Services Agreement UK as the same may be modified by Stripe from time to time. 

 

9.3 To receive the Payment Services provided by Stripe, you agree to provide Stripe with accurate and complete information about you on request (including personal identification information and any supporting documents to allow Stripe to carry out all necessary User due diligence measures to determine your eligibility to use Stripe’s Payment Services), and you authorise us to share any such information with Stripe and any transaction information related to your use of the Payment Services provided by Stripe. You expressly authorise us to pass instructions to Stripe on your behalf and to share such information with Stripe regarding payments for your tickets as is necessary to facilitate or support the Payment Services that Stripe provides to you, including:

9.3.1 whether there are any refund requests or disputes raised by a User, the conclusion of any settlement agreement between the User and you as a result of refund requests or disputes raised, and how monies will be processed in accordance with such settlement agreement;

9.3.2 any order, ruling, award or judgement from a competent court, arbitration tribunal or authority which directs the release of any monies relevant to any dispute or settlement;

9.3.4 amounts to be deducted from payments from the User which are due to us, or any other parties, including any Fees that are due to us;

if a User successfully obtains a refund if an Event has been cancelled;

9.3.5 any other information in relation to the transactions between the User and you, including sale, refund or cancellation, as determined by us or otherwise in accordance with these Terms, or any other terms as agreed between you and us.

9.4 You acknowledge and agree that Stripe may refuse to provide you with Payment Services and may limit any functionality until you have provided us or Stripe with sufficient information as we may each request. If applicable, our Fees will be deducted directly from the funds held with Stripe on your behalf and in accordance with clause 10 (Your Fees and Payment to Us) and your terms with Stripe.

9.5 Stripe carries out monitoring of all payments made via the Payment Services. You acknowledge that Stripe has the right to cancel any payments made via the Payment Services where it has reasonable grounds to suspect that they may be fraudulent or involve other criminal activities.

9.6 Where Stripe becomes aware of and/or receives any notice of a potential fine from any Governmental Authority relating to your conduct in respect of the receipt of the Payment Services, you agree to provide all reasonable co-operation to us and Stripe in respect of any investigation of the relevant circumstances relating to your conduct and in determining the appropriate remedy. 

9.7 You acknowledge that Stripe’s Payment Services may only be used for payments in respect of your use of Orgonize and as agreed in the Stripe Services Agreement

 

9.8 When you provide personal data in connection with the Payment Services, Stripe receives personal data and processes it in accordance with its Privacy Policy (accessed via this link: Stripe Privacy Policy).

 

10. YOUR FEES AND PAYMENTS TO US

10.1 If you sell tickets through the Platform using Stripe, then we will charge the User fees for his/her use of the Platform (“Commission Fees”), once a Sale occurs, and an order is generated in your Account (“Order”). The Commission Fees payable will be based on a certain percentage per Order (face value of the tickets) based on the amount paid by the User for the Order (“Commission Rate”). As of the date of these Terms, the Commission Rate is 10% but you agree we may update this from time to time.

 

10.2 If you Offer a ticket on the Platform which is sold on a third-party Event ticketing platform service, we will not charge a Commission Fee in the event of its Sale, but we may charge you a listing fee (“Listing Fee”).

 

10.3 Orgonize may also charge a fee (“Service Fee”) if you elect to use its promotional services, the rates of which are https://www.orgonize.com/pricing 

 

10.4 All amounts and Fees stated or referred to in these Terms are:

10.4.1 payable in the local currency where the Organiser is located (i.e. either Euro or GBP);

10.4.2 non-cancellable and non-refundable; and

10.4.3 inclusive of all applicable taxes, including value-added, sales, use or withholding taxes. 

10.5 We may change the Commission Rate or Fees payable from time to time for any or no reason, provided we give you no less than 15 days’ notice. If you do not agree to the increase notified to you, you are entitled to terminate your contractual relationship with us by closing your Account at any time during the notice period of the increase subject to clause 8. If you list any new Events during the notice period, you will be deemed to have waived your right to terminate under this clause 10.5, except in cases where a longer period of notice is provided by us to allow you to make technical or commercial adaptations to comply with the changes (in which cases, the right to terminate during the notice period shall not be automatically waived by the listing of new Events). Your continued use of the Platform after the effective date of any change to the Fees will constitute your acceptance of that change.

 

10.6 Organisers are responsible for determining and collecting applicable taxes, including VAT, and remitting them to the relevant authorities.

Orgonize does not calculate or remit taxes on behalf of the Organiser. Prices charged on the Platform must include all applicable taxes. 

10.7 Organisers must provide accurate and up-to-date payment details to avoid service interruptions or withheld payouts.

 

10.8 We reserve the right to withhold the payment of any amounts that we owe to you and pay such amounts as required by Applicable Law, in each case as determined by us, or to seek later payment from you of any amounts uncollected and unremitted that are related to your Events. 

 

10.9 Except to the extent otherwise required by Applicable Law, our Fees are non-refundable, regardless of the cancellation, postponement, or performance of your Events or Contests, and regardless of whether we remove or reject any of your Content or otherwise limit, suspend, or terminate your access to the Organizer Services in accordance with these Terms.

 

11. OUR PAYOUTS TO YOU

11.1 When you use the Payment Services, we will process the total value of tickets or other items purchased by Users on your behalf (“Organiser Proceeds”). In return, you will pay us the Commission Fees. 

 

11.2 Organisers who use the Payment Services will receive the Organiser Proceeds after a Sale, less our Fees, taxes, and other deductions and set offs if applicable. Stripe will facilitate the payout to your preferred payout method. We will not be liable for the delayed, rejected, or missed payouts that occur from the delay, failure, or contractual breach by you, Stripe, our merchant acquirer or any other third-party provider.

 

12. CANCELLING AN ORDER

12.1 Notwithstanding that Orgonize is not a party to a contract of Sale, you agree that Orders may be cancelled, and that we may effect cancellations in these circumstances (and, where necessary and applicable, process refunds to Users:

 

12.1.1 if the Order has not been processed in accordance with any requirements or deadlines; and/or

12.1.2 where we reasonably suspect abnormal and/or fraudulent activity.

12.2 Notwithstanding that Orgonize is not a party to the contract for the Sale of tickets, you agree we may effect Order cancellation requests on your behalf and we are not liable to you in relation to any such cancellations.

 

13. REFUNDS

13.1 You must have a refund policy that complies with Applicable Law and which you share with Users. Your refund policy must, at a minimum, provide that Users are entitled to a refund if:

 

13.1.1 an Event is cancelled or otherwise not fully performed; or

13.1.2 if a Prize is not delivered, has its delivery delayed, or is otherwise not available. 

 

13.2 Orgonize is not a party to the contract between an Organiser and a User. You agree that if a Consumer requests a refund, our only obligation to you is to tell them to contact you. You must share a valid email address on your Organiser page and event page so that Users can contact you directly.

 

13.3 Regardless of the content of your refund policy, you must promptly and fully reimburse us upon demand for refunds that we make to Users who purchase a ticket from you, except to the extent that the necessity for such refunds is caused by our negligence or wilful misconduct. 

 

13.4 In the event that a User makes a credit card chargeback or transaction reversal (“Chargeback”), including if a User disputes a transaction, you are responsible for paying and reimbursing us promptly and fully for any Chargebacks in connection with your Organiser Proceeds or other payments and for all related credit card association, payment processing, re-presentment, penalty and other fees (together with Chargebacks, “Chargeback Costs”) that we or any of our other partners incur in connection with your Chargebacks. 

 

13.5 Third Party Sites

13.6 The Platform may contain links to services and websites not provided by us, including if you choose to sell tickets to an Event using an external third-party ticket provider. These links are provided for your convenience only and do not amount to an endorsement of any information or materials contained on such services or websites. We have no control over, and are not responsible or liable for, the content, products, materials or services on or available from such third party services or websites, or their availability or accuracy. You access these at your own risk.

 

14. RESTRICTIONS

You must not (and you must not to allow anyone to):

 

14.1.1 use the Platform in any way that could damage, compromise, overburden, disable or impair the Platform, anyone’s server, systems or networks, or that could interfere with any other person;

 

14.1.2 use any automatic or manual device, program, algorithm or methodology, or any similar process on any part of the Platform or the systems on which the Platform is hosted;

 

14.1.3 attempt to gain unauthorised access to the Platform, any part or feature of the Platform, or any servers, equipment, software, systems or networks associated with the Platform;

 

14.1.4 use the Platform to obtain or attempt to obtain any materials or information through any means not intentionally made available to you;

 

14.1.5 rent, lease, sub-license, loan, provide, or otherwise make available, the software on which the Platform is built in any form, in whole or in part to any person, unless we agree in writing in advance;

 

14.1.6 reproduce, reverse-engineer, disassemble, de-compile, duplicate, copy, re-sell or create derivative works from the whole or any part of the Platform or the systems on which the Platform is hosted nor attempt to do any such things in violation of these Terms; 

 

14.1.7 translate, merge, adapt, vary, alter or modify, the whole or any part of the Platform or the systems on which the Platform is hosted, or allow the Platform or any part of it to be combined with, or become incorporated in, any other programs; 

 

14.1.8 introduce any Viruses and other items of a disabling or destructive nature to the Platform or the systems on which the Platform is hosted; 

 

14.1.9 have any right to access or obtain a copy of the object code or source code to the Software;

 

14.1.10 (or attempt to) bypass or breach any security device or protection used by the Platform or access or use the Platform (including by virtue of any penetration testing or similar process) other than by a User through the use of their own then-valid access credentials; or

 

14.1.11 access, store, distribute or transmit any material that is illegal, infringes the legal rights (including privacy or intellectual property rights, causes damage or injury to any person or property by way of the Platform.

 

15. ACCEPTABLE USE 

 

15.1 You must not (and you must not to allow anyone to) use or access the Platform for any unlawful or improper purpose, or in breach of these Terms. For example, you must not use or access the Platform: 

 

15.1.1 in any manner inconsistent with these Terms;

15.1.2 in breach of any Applicable Law;

 

15.1.3 for any unlawful, fraudulent or malicious purpose or effect;

 

15.1.4 in any way that cause would damage or injury to any person or property;

 

15.1.5 for the purpose of harming or attempting to harm children in any way; 

 

15.1.6 to promote illegal activity or violence;

 

15.1.7 in any way that infringes the legal rights (including the privacy or intellectual property rights) of any other person;

 

15.1.8 to deceive any person, to impersonate any person, or to misrepresent your identity or affiliation with any person;

 

15.1.9 to send, knowingly receive, upload, download, use or re-use any material which does not comply with these Terms;

 

15.1.10 to transmit or procure the sending of, content or material, or in any other way, that is defamatory, racist, sexist, discriminatory, hateful, obscene, offensive or otherwise objectionable to us, our staff, or any other individuals; 

 

15.1.11 to transmit, or procure the sending of, any unsolicited or unauthorised or unauthorised advertising or promotional material or any other form or similar solicitation (‘spam’); or

 

15.1.12 to harvest or collect any information or data from the Platform or our systems or attempt to decipher any transmissions to or from the servers running our services. 

 

15.2 You must comply with all applicable technology control or export laws and regulations that apply to the technology the Platform uses or supports.

 

16. INTELLECTUAL PROPERTY

16.1 Orgonize Content

16.1.1 You acknowledge that the Platform, including software, data, images, text, graphics, illustrations, templates, trademarks, marks, brands, service marks, trade names, logos, photographs, audio, videos, music, and the “look and feel” of the Platform, and all intellectual property rights related to them (“Orgonize Content”) are owned by or licensed to us or our Affiliates. Your use of the Orgonize Content or other materials made accessible as part of the Platform or our other products and services for any purpose not expressly permitted by these Terms is strictly prohibited. Such content, data and materials may not be downloaded, captured/scraped (web-scraping is strictly forbidden), copied, reproduced (including by using any sort of ‘framing’ technique), adapted, reverse engineered, decompiled, disassembled, modified, distributed, transmitted, broadcast, displayed, sold, licensed or otherwise exploited for any purpose whatsoever without our or, where applicable, our licensors’ prior express written consent. We and our licensors reserve absolutely and unconditionally all rights arising out of or in connection with the Platform and the Orgonize Content not expressly granted in and to such content, data and materials, including the rights to make reproductions and extractions for text and data mining.

16.2 Your Licence To Us

16.2.1 By using the Platform, you grant to us and our Affiliates a perpetual, worldwide, irrevocable, royalty-free, fully transferable, sub-licensable licence to host, reproduce, display, distribute, modify, run, copy, publicly perform, make available, publish, translate, promote, and make derivative works of any content, data, information you make available on the Platform about or in connection with you and your Events, Contests or Prizes (“Your Content”) and to authorize other Users of the Platform or third parties to view, access, download, reproduce, make derivative works of, publish and/or transmit Your Content, in any form or medium on the Platform, to use the same to market and promote the Platform both on and off the Platform, and to improve Platform and our other products and services.

 

16.2.2 This licence by you to us and our Affiliates does not impact the ownership of your intellectual property rights in and to your Events, Contests, Prizes or Your Content in any way.

 

16.3 You represent and warrant that you have all the rights, power and authority necessary to grant the foregoing license, and that all Your Content and Your Intellectual Property Rights:

 

16.3.1 do not infringe, violate, misappropriate or otherwise conflict with the rights of any third party;

 

16.3.2 comply with all Applicable Law; and

 

16.3.3 do not violate these Terms.

 

17. LIABILITY

 

17.1 Nothing in these Terms excludes or limits our liability in any way not allowed by Applicable Law. 

 

17.2 Save for where expressly set out in these Terms, the Platform and the Services are provided on an “as is” and “as available” basis, and, subject to clause ‎17.1, we disclaim and exclude any and all representations, conditions and warranties, express or implied, including, merchantability, satisfactory quality, fitness for a particular purpose or non- infringement in connection with the same.

 

17.3 In no event shall we or any of our Affiliates be liable for any of the following losses and liabilities that may arise in connection with your use of the Platform or the Services whether in contract, tort (including negligence), misrepresentation, statutory duty, or otherwise (and whether direct or indirect):

 

17.3.1 any third party claim arising out of or relating to the Platform or the Services;

 

17.3.2 any acts, omissions, errors, representations, warranties, negligence or breaches by you (including as performed by an Admin or Super Admin in connection with their use of the Platform) in relation to the Services;

 

17.3.3 any discontinuation, interruption, suspension, delay, interference and/or cancellation of the Platform or any part of it; 

 

17.3.4 loss of profits or anticipated profits, loss of revenues, loss of business, loss of opportunity, loss of goodwill, loss of anticipated savings, loss of data, corruption or damage to equipment; or

 

17.3.5 indirect, incidental, special, consequential or punitive damages.

 

17.4 Subject to clauses 17.1, 17.2 and 17.3, us, and our Affiliates', maximum total aggregate liability under or in connection with your use of the Platform, any Services and any breach by us and/or our Affiliates of these Terms (whether in contract, tort (including negligence), in respect of each claim, shall not exceed the greater of (a) the total Fees you paid to us in the six months prior to the breach; or (b) €100 (if you are based in Ireland) or £100 (if you are based in the United Kingdom).

 

17.5 We cannot guarantee that third parties will comply with our Terms. We have no liability or responsibility in respect of content on the Platform created by someone other than us or posted by a third party or the acts of any third party, even if we have monitored, edited, moved, deleted or reviewed it or it breaches our Terms.

 

18. INDEMNITY

18.1 You hereby agree to release us ([collectively with our Affiliates and subsidiaries, and each of our and their respective officers, directors, agents, co-branders, licensors, payment processing partners, vendors, other partners, independent contractors and employees, the “Orgonize Released Parties”]) from all damages (whether direct, indirect, incidental, consequential, or otherwise), losses, liabilities, costs, and expenses of every kind and nature, known and unknown, arising out of a dispute between you and a third party (including other Users) in connection with any of the following:

 

18.1.1 the Services or any event listed on the Services, including your Events

18.1.2 your licenses, or any error in obtaining or maintaining any licenses required to hold your Events;

18.1.3 your Content or your Intellectual Property Rights.

 

18.2 You shall indemnify, defend and hold harmless us, our Affiliates, subcontractors, service providers, and our and their respective employees, directors or agents (“Orgonize Indemnitees”) on demand against Losses suffered or incurred by the Orgonize Indemnitees in connection with:

 

18.2.1 any third party claim arising out of or relating to your use of the Platform or the Services; 

18.2.2 any Offer or Sale, including any Orders that we cancel under clause  of these Terms; 

18.2.3 your Event or Contest, including if your Event or Contest was cancelled for any reason (and including where we have provided Services with respect to those Events or Contests, unless the Loss arises out of our gross negligence or wilful misconduct);

 

18.2.4 any Prize you Offer including, arising out of or in connection with consumer statutory rights, minor safety, product liability, product safety, human rights, social and/or environmental impacts in your operations or supply chains and/or any other claim that may arise under Applicable Law;

 

18.2.5 the infringement or alleged infringement of any third party rights including Intellectual Property Rights by your Content;

 

18.2.6 any claim made against us or our Affiliates for:

(a) actual or alleged infringement of a third party's intellectual property rights arising out of or in connection with an Offer, Prize, Event or Sale; or

(b) death, personal injury or damage to property arising out of or in connection with your Event;

 

18.2.7 any sales, use, value added, excise, business, withholding or other taxes or fees, levies, demands or any customs or duties charges levied on any Sale you make on the Platform;

 

18.2.8 your breach of these Terms (including any terms or agreements or policies incorporated into these Terms);

 

18.2.9 your failure to comply with any and all Applicable Law that apply to you, including all applicable data protection legislation; 

 

18.2.10 your acts or omissions of fraud or fraudulent misrepresentation; and

 

18.2.11 any personal injury or death caused by an act or omission by you.

 

19. DATA PROTECTION 

 

19.1 ou and Orgonize will comply with the Data Processing Addendum (“DPA”) at SCHEDULE 1

 

20. FORCE MAJEURE

20.1 Orgonize shall have no liability to the Organiser for any losses, damages, costs or damages you suffer if we are prevented from or delayed in performing our obligations under these Terms, or from carrying on our business, by acts, events, omissions or accidents beyond its reasonable control, including strikes, lock-outs or other industrial disputes (whether involving the workforce of Orgonize or any other party), failure of a utility service or transport or telecommunications network, act of God, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm or default of suppliers or sub-contractors.

 

21. COUNTERPARTS

 

21.1 These Terms may be entered into in any number of counterparts and by the parties to it on separate counterparts, each of which when so executed and delivered shall be an original, but all the counterparts shall together constitute the one and the same instrument. This Agreement shall be of no legal force or effect unless or until signed by the parties.

 

22. CONFLICT

22.1 If there is an inconsistency between any of the provisions of these Terms and the DPA, the DPA shall prevail.

 

23. RIGHTS AND REMEDIES

23.1 Except as expressly provided in these Terms, the rights and remedies provided under these Terms are in addition to, and not exclusive of, any rights or remedies provided by law.

 

24. SEVERANCE 

 

24.1 If any of the provisions (or part thereof) of these Terms is found by an arbitrator, court of competent jurisdiction or any other competent authority to be void, invalid or unenforceable, it shall be deemed to be deleted from these Terms and the remaining provisions (or part thereof) shall not be affected and shall continue to apply. The parties shall then negotiate in good faith in order to agree terms of a mutually satisfactory provision to be substituted for the provision found to be void, invalid or unenforceable.

 

25. ENTIRE AGREEMENT

25.1 Save as provided for elsewhere in these Terms, these Terms including the Schedule represents the entire agreement between you and us concerning the subject matter and overrides and supersedes all prior promises, representations, understandings, arrangements, practices, agreements (excluding any non-disclosure agreements between the parties which continue to apply), letters of intent, proposals or heads of agreement concerning the same which are hereby revoked by mutual consent of you and us.

 

25.2 You acknowledge and agree that you have not relied upon any prior promises, representations, understandings, arrangements, practices, agreements, letters of intent, proposals or heads of agreement relating to the subject matter of these Terms, other than as expressly set out in these Terms, provided that nothing in this clause shall operate to limit or exclude any liability for fraud or fraudulent misrepresentation.

 

26. ASSIGNMENT AND NOVATION

26.1 The Organiser may not assign, novate transfer, charge, sub-contract or deal in any other manner with all or any of its rights and/or obligations under these Terms without the prior written consent of Orgonize. 

 

26.2 Orgonize may at any time assign, novate transfer, charge, sub-contract or deal in any other manner with all or any of its rights and/or obligations under these Terms without the prior written consent of the Organiser and the Organiser hereby agrees to execute any and all documents necessary or desirable for that purpose.

 

27. NO PARTNERSHIP OR AGENCY

 

27.1 Nothing in these Terms is intended to or shall operate to create a partnership between the parties, or authorise either party to act as agent for the other, and neither party shall have the authority to act in the name or on behalf of or otherwise to bind the other in any way (including, but not limited to, the making of any representation or warranty, the assumption of any obligation or liability and the exercise of any right or power).

 

28. NON-EXCLUSIVITY

 

28.1 Nothing in these Terms shall be construed to prevent Orgonize (or any of its Affiliates) from hosting events, promoting special offers and/ or competitions in the same or a similar manner as an Organiser, or from making available the Platform to any other parties that may be in competition with you. 

 

29. CONTACT US

 

29.1 If you have any questions about these Terms, please contact us at support@orgonize.com

 

30. ALTERNATIVE DISPUTE RESOLUTION

30.1 Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, and you are a resident in Ireland, you may want to use alternative dispute resolution. The European Commission has established a website for online dispute resolution which is available at www.ec.europa.eu/consumers/odr/, and which is designed to assist consumers in resolving disputes online without having to go to court.  Please note that this platform will not be available for complaints submitted after 20 March 2025.   

 

31. GOVERNING LAW & JURISDICTION

31.1 If you are based in Ireland: These Terms shall be governed by and construed in accordance with, and all disputes or issues between the parties arising out of or in any way relating to these Terms or any disputes or issues between the parties in any way connected with the subject matter of these Terms shall be governed by, the laws of Ireland. Each of the parties hereby submits to the exclusive jurisdiction of the Irish Courts.

 

31.2 If you are based in the United Kingdom: These Terms shall be governed by and construed in accordance with, and all disputes or issues between the parties arising out of or in any way relating to these Terms or any disputes or issues between the parties in any way connected with the subject matter of these Terms shall be governed by, the laws of England and Wales. Each of the parties hereby submits to the exclusive jurisdiction of the English courts.

 

SCHEDULE 1

 

DATA PROCESSING ADDENDUM

 

This Data Processing Addendum (“DPA”) forms part of, and is incorporated into, the Organiser Terms of Services between Orgonize and the Organiser. 

 

Reference to “GDPR” shall mean the General Data Protection Regulation (EU) 2016/679 as implemented in Ireland and shall be deemed to apply as appropriate in the United Kingdom (as implemented through the Data Protection Act 2018).

 

1. DETAILS OF THE PROCESSING ACTIVITIES

 

1.1 You and we agree that:

 

1.1.1 You are the data controller of the personal data of your Event attendees, ticket purchasers or Contest entrants processed in the context of the Services (“Personal Data”) and we are the data processor of that Personal Data. This includes circumstances where Orgonize obtains Personal Data as a result of the provision of its ticketing or promotion services (for example, where Orgonize facilitates the transmission of emails to Users at the request of Organisers, provides Payment Services, or provides reports and tools to enable Organisers to gain insights into the effectiveness of the Services). 

 

1.1.2 Orgonize may also process Users’ Personal Data as a data controller when Users browse the Platform beyond your Event or Contest, or to analyse or develop its products and services. With regard to this processing, Orgonize is an independent controller and not a joint controller with the Organiser.  

 

1.1.3 When we act as your data processor, we will comply with section 2 of DPA, however when Orgonize is acting as a data controller, our processing shall not be subject to this DPA. 

 

2. DATA PROCESSING OBLIGATIONS

 

2.1 The Organiser’s obligations and rights are as outlined in the Terms and this DPA.  The Organiser is responsible for issuing instructions to Orgonize and complying with its other obligations in the Agreement.

 

2.2 The subject-matter and duration of the processing carried out by Orgonize on behalf of the Organiser, the nature and purpose of the processing, the type of Personal Data and categories of data subjects are described in APPENDIX 1. 

 

2.3 When acting as a Processor, Orgonize shall process the Personal Data only to the extent necessary to perform its obligations under this DPA and for no other purpose.  

 

2.4 Organiser represents and warrants that it has provided any necessary notices and if required, obtained any necessary consents related to the collection of such Personal Data from the User and Organiser has the right to share such Personal Data with Orgonize.

 

2.5 When acting as a Data Processor on behalf of the Organiser, Orgonize shall:

(A) process the Personal Data only on written instructions from the Organiser (which may, in particular, be given electronically or through the functionality of the Service), including with regard to transfers of Personal Data to a third country or an international organisation, unless required to do so by Applicable Law; in such a case, Orgonize shall inform the Organiser of that legal requirement before processing, unless that law prohibits the sharing of such information; 

 

(B) ensure that persons authorised to process the Personal Data have committed themselves to confidentiality or are under an appropriate statutory obligation of confidentiality, even after the end of their employment contract or at the end of their assignment or engagement; 

 

(C) takes all measures required pursuant to Article 32 of the GDPR;

 

(D) taking into account the nature of the processing, assist the Organiser by appropriate technical and organisational measures, insofar as this is possible, for the fulfilment of the Organiser’s and the Organiser’s customers’ obligation to respond to requests for exercising the data subject’s rights laid down in Chapter III of the GDPR; 

 

(E) assist the Organiser in ensuring compliance with the obligations pursuant to Articles 32 to 36 of the GDPR taking into account the nature of processing and the information available to Orgonize; 

 

(F) at the choice of the Organiser, delete or return all the Personal Data to the Organiser after the end of the provision of services relating to processing, and delete existing copies unless Applicable Law requires storage of the Personal Data; and

 

(G) make available to the Organiser all information necessary to demonstrate compliance with the obligations laid down in this DPA and Article 28 of the GDPR and allow for and contribute to audits, including inspections, conducted by the Organiser and the Organiser’s customers or another auditor mandated by the Organiser or the Organiser’s customers.

 

3. PERSONAL DATA BREACH

 

3.1 If Orgonize experiences a Personal Data Breach, Orgonize shall notify the Organiser without undue delay and, in any event, within no more than forty-eight (48) hours, after becoming aware of the Personal Data Breach. Orgonize shall assist the Organiser in fulfilling their obligations under Data Protection Legislation and otherwise to notify the relevant supervisory authority and data subjects of a Personal Data Breach.

 

3.2 Following the notification, Orgonize will provide relevant updates to assist Organiser in complying with Organiser’s obligations under the Data Protection Legislation. If Orgonize cannot provide all of this information within forty-eight (48) hours of becoming aware of the actual or suspected Personal Data Breach, Orgonize shall provide relevant updates to assist the Organiser in complying with its obligations under Data Protection Legislation.

 

3.3 Orgonize shall, in connection with any Personal Data Breach:

 

3.3.1 quickly and without delay, take such steps as are necessary to contain, remediate, minimise any effects of, prevent the recurrence of and investigate any actual Personal Data Breach and to identify its cause;

 

3.3.2 maintain records of all information relating to the Personal Data Breach, including the results of its own investigations and authorities’ investigations as well as remedial actions taken;

 

3.3.3 maintain strict confidentiality; 

 

3.3.4 where requested to do so by the Organiser, provide notifications to affected data subjects and/or organisations and relevant data protection and other authorities.

 

4. SUB-PROCESSING

 

4.1 The Organiser grants Orgonize a general written authorisation to engage sub-processors as necessary to provide the Services and make available the Software. Orgonize may, subject to compliance with paragraph 4.2, engage an additional or replace an existing sub-processor to process Personal Data provided that it notifies the Organiser  of any intended changes to the sub-processors and provides the Organiser with a right to object to the sub-processor. 

 

4.2 Orgonize shall, where it engages any sub-processor in accordance with paragraph 4.1: 

 

4.2.1 carry out appropriate due diligence on the sub-processor prior to engaging it to verify that it is capable of complying with the data protection and security obligations under this DPA and the Agreement, to the extent applicable to the services it is to perform;

 

4.2.2 only use a sub-processor that has provided sufficient guarantees to implement appropriate technical and organisational measures in such a manner that the processing will meet the requirements of the GDPR and the Agreement and ensure the protection of the rights of the data subject; and

4.2.3 impose, through a legally binding contract between Orgonize and sub-processor comparable data protection and security obligations as set out in the Agreement (including this DPA and, where they apply, the Standard Contractual Clauses) on the sub-processor, in particular providing sufficient guarantees to implement appropriate technical and organisational measures in such a manner that the processing will meet the requirements of the Data Protection Legislation.

 

4.2.4 upon request by the Organiser, provide the Organiser with the identity and location of each sub-processor and a description of the processing being subcontracted to each sub-processor, together with a copy of the data protection related provisions in the agreement between Orgonize and sub-processor.

 

4.3 Orgonize acknowledges and agrees that if any sub-processor fails to fulfil its obligations in the agreement between Orgonize and sub-processor, Orgonize shall remain liable to the Organiser for the performance of the sub-processor’s obligations.

 

5. TRANSFERS

5.1 Orgonize may transfer Personal Data, or grant access to Personal Data, to a recipient in a country or territory outside the European Economic Area (“EEA”) or the United Kingdom (a “Restricted Transfer”) provided that: 

5.1.1 the Personal Data is transferred to or accessed by the recipient in an Adequate Country; or

 

5.1.2 if the Personal Data is transferred to or accessed by the recipient in a country or territory which is not an Adequate Country, Appropriate Safeguards are in place in respect of the processing of the Personal Data by the recipient.

 

6. INTERPRETATION

 

6.1 In this DPA, the following terms have the meanings given to them below:

 

Adequate Country” means a country or territory in respect of which the European Commission, in accordance with Data Protection Legislation, has declared there is an adequate level of protection for Personal Data, provided and only for so long as such decision of the European Commission remains in force and the recipient of the Personal Data satisfies the relevant adequacy conditions under that decision.

 

Appropriate Safeguards” means appropriate safeguards in respect of the processing of the Personal Data and on condition that enforceable data subject rights and effective legal remedies for data subjects are available with respect to any processing of Personal Data, in each case within the meaning of, and as determined by, Article 46 of the GDPR.

 

Data Protection Legislation” means law that applies to the processing of Personal Data under the Terms and this DPA, including:

 

(a) the UK Data Protection Act 2018;

(b) the General Data Protection Regulation (EU) 2016/679;

(d) the Irish Data Protection Acts 1988 to 2018;

(e) the Privacy and Electronic Communications (EC Directive) Regulations 2003; 

(f) the EU ePrivacy Directive 2002/58/EC (as amended);

(g) the European Communities (Electronic Communications Networks & Services) (Privacy  & Electronic Communications) Regulations 2011;

(h) at all times, any other data protection laws and regulations applicable in Ireland, England and Wales. 

 

Personal Data” means any information relating to an identifiable natural person that is processed by Orgonize in the performance of the Services under the Terms.

 

Personal Data Breach” means an unauthorized or unlawful processing, use, access, loss, disclosure, destruction or alteration of Personal Data in a party’s or its Affiliate’s, or a party’s or its Affiliate’s subcontractor’s, agent’s or representative’s, possession or control.

 

Sub-processor” means an entity a Data Processor engages to Process Personal Data on that Data Processor’s behalf in connection with the Services.

 

In addition, the terms “data controller”, “data processor”, “data subject”, “process”, “processing”, “processor” having the meanings given to them in the GDPR and the UK Data Protection Act 2018.

 

APPENDIX 1

 

1. DETAILS OF THE PROCESSING ACTIVITIES

 

1.1 Subject matter

The subject matter of the processing is the provision of the Services and in connection with Orgonize making the Platform available to the Organiser under the Agreement.

 

Type of Personal Data

 

If applicable, Orgonize may process the following types of Personal Data:

 

  • Name (first and last)

  • Gender

  • Date Of Birth

  • Email addresses and home addresses and location

  • Billing and payment information

  • Telephone numbers

  • Information related to events created, interested in booked and attended, 

  • Information related to competitions created, interested in entered and won, 

  • Information related to special offers created, added to wallets or redeemed.

  • Relationship to Organiser

  • Relationship to General Users

  • Communication between Organisers or General Users

  • Identity information including government issued documents (e.g., national IDs, driver’s licences and passports)

  • Any other Personal Data that Organizer requests of its customers

 

1.2 Categories Of Data Subjects

The categories of Personal Data processed by Orgonize may include the following:

 

  • Users

 

1.3 Special categories of data

The special categories of Personal Data processed by Orgonize may include the following:

 

  • Biometric data

 

1.4 Nature and purpose of processing / processing operations

Orgonize will process Personal Data as necessary to perform the services and its other obligations under the Terms and to comply with the Organiser’s instructions.

 

1.5 Duration of Processing 

The duration of the processing operations is the term of the contractual relationship between Orgonize and the Organiser.

 

1.6 Data Protection Contact Point

The name and contact details of Orgonize’s contact point where more information can be obtained about Supplier’s processing of Personal Data under this the Agreement is as follows:

 

David Mc Carthy

dpo@orgonize.com

 

1.7 Technical and organisational measures

The Personal Data will be protected in by security measures in accordance with Good Industry Practice.

NAME

Stripe Technology Europe, Limited

PURPOSE OF PROCESSING

Process Payments

ENTITY COUNTRY

The One Building, 1, Lower Grand Canal Street, Dublin 2

NAME

Twillio Inc

PURPOSE OF PROCESSING

SMS Messaging

ENTITY COUNTRY

First Floor, 101 Spear Street, San Francisco, California, 94105

NAME

Pubnub Inc

PURPOSE OF PROCESSING

Chat & Messaging Services

ENTITY COUNTRY

95 Third Street2nd Floor, San Francisco, CA 94103

NAME

Amazon Web Services EMEA Sarl

PURPOSE OF PROCESSING

Infrastructure, Hosting & Security Services

ENTITY COUNTRY

One Burlington Plaza, Burlington Road, Dublin 4, Do4 Rh96, Ireland

NAME

Google Ireland Ltd

PURPOSE OF PROCESSING

Messaging Services

ENTITY COUNTRY

Gordon House, Barrow Street,Dublin 4,Ireland

NAME

Zendesk

PURPOSE OF PROCESSING

Support Communication

ENTITY COUNTRY

55 Charlemont PlSaint Kevin's,

Dublin, D02 F985, Ireland

APENDEX 2

LIST OF SUB-PROCESSORS

NAME

Orgonize Media Pakistan (SMC-PRIVATE) Ltd

PURPOSE OF PROCESSING

Analyse, develop the Platform and provide customer support

ENTITY COUNTRY

Plot No. Com C-30, Sector F, DHAPhase I, Rawalpindi

NAME

OCR Labs Global Ltd

PURPOSE OF PROCESSING

Customer identity and age verification

ENTITY COUNTRY

151 Wardour Street, London, England, W1F 8W

NAME

Stripe Payments Europe, Limited

PURPOSE OF PROCESSING

Process Payments

ENTITY COUNTRY

The One Building, 1, Lower Grand Canal Street, Dublin 2

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